This Refund & Cancellation Policy is the policy referred to in our Terms & Conditions (clause 07, Payments, Fees & Subscriptions). It should be read together with those Terms.
01Scope of This Policy
PRsathi processes two different kinds of payments, and they are refunded differently:
- Payments between users — deal fees, deliverable payments, or other amounts agreed between a creator, business, brand, or agency as part of a collaboration.
- Payments to PRsathi — subscription fees, profile verification fees, promotional placements (banner slots, Explore featuring), and Academy course or membership purchases.
02Payments Between Users
PRsathi is a platform that helps users discover, communicate, and collaborate — it is not a party to the collaboration agreements users enter with each other, and does not hold or route the payments users exchange as part of a deal.
Any refund, cancellation, deliverable dispute, or payment disagreement arising from a collaboration is solely between the participating users, in line with our Terms & Conditions. If you have an unresolved dispute with another user, you can report it through the in-app Report flow, and our moderation team will review it — but PRsathi does not issue refunds on another user's behalf.
03PRsathi Platform Fees
Unless stated otherwise below or required by applicable law, fees paid directly to PRsathi are non-refundable once the corresponding service has been activated, used, or delivered. In practice, this means:
- Subscriptions — once a billing cycle starts, that period's fee is not refunded, including if you stop using the Service partway through the period.
- Profile verification — non-refundable once the verification review has started, whether or not verification is ultimately granted.
- Promotional placements (banner slots, Explore featuring) — non-refundable once the placement has gone live.
- Academy courses and memberships — non-refundable once you have started a purchased course or accessed membership content.
04Cancelling a Subscription
You can cancel auto-renewal for a subscription at any time from within the app. Cancelling stops the next billing cycle from being charged — it does not refund the current, already-paid cycle, and your plan benefits remain active until the end of the period you've already paid for.
If you purchased a subscription through Apple's or Google's in-app purchase system, cancellation and refund requests for that purchase are handled by Apple or Google directly, under their own refund policies — PRsathi cannot issue a refund for a purchase made through those systems.
05Duplicate or Erroneous Charges
If you believe you were charged twice for the same purchase, charged an incorrect amount, or charged for something you did not receive due to a technical failure on our end, contact us and we will investigate. Where we confirm a genuine billing error, we will refund the affected amount.
06How to Request a Refund
Email us with:
- The email address registered on your PRsathi account.
- The date and amount of the payment.
- What was purchased, and why you believe a refund applies.
07Processing Time
We aim to acknowledge refund requests within 2 business days and resolve them within 7 business days. Approved refunds are returned to the original payment method and may take additional time to reflect, depending on your bank or payment provider.
08Changes to This Policy
We may update this policy from time to time to reflect changes in our Service, pricing, or legal requirements. Material changes will update the effective date above.
09Contact Us
For refund or cancellation questions, contact us at: